1. Introduction
At New Island Renovation, we value your trust and are committed to protecting your personal information.
This Privacy Policy explains how we collect, store, use, and protect personal data from our clients, partners, and website visitors.
This policy complies with both the General Data Protection Regulation (GDPR) for European Union clients and U.S. data protection laws, including state-level privacy frameworks such as the New York SHIELD Act and CCPA principles.
By using our website or submitting your data, you consent to the practices described in this Privacy Policy.
2. Data Controller
New Island Renovation acts as the data controller for all personal data collected through its website and business operations.
If you have any concerns about how your data is handled, you can contact our appointed Data Protection Officer (DPO) at:
DPO – New Island Renovation
Email: [email protected]
Address: 212 Roma Ave, Staten Island, NY 10306
3. Data We Collect
We may collect and process the following categories of personal information:
Identity Data: Names, phone numbers, addresses, and email contacts.
Transactional Data: Job estimates, project contracts, payments, and invoices.
Technical Data: IP addresses, browser types, cookies, and interaction logs.
Marketing Preferences: Communication choices and response history.
We only process personal data necessary for legitimate business purposes and do not collect unnecessary or sensitive data unrelated to our services.
4. Legal Basis for Processing (GDPR Compliance)
Under GDPR, we process personal data lawfully on one or more of the following legal bases:
Contractual Necessity: To fulfill a service agreement with you.
Legitimate Interests: For routine administrative purposes such as billing and communication.
Consent: For sending marketing updates and newsletters.
Legal Obligation: To comply with tax or regulatory requirements.
You may withdraw consent for marketing or non-essential data processing at any time by emailing [email protected].
5. How We Use Your Data
We process your information to:
Provide and manage requested renovation or maintenance services.
Schedule consultations, prepare quotes, and manage customer relationships.
Improve website experience and service delivery.
Communicate about offers, promotions, or updates (if consent is given).
Comply with legal and regulatory obligations.
We will never sell or lease your personal data to third parties.
6. Data Retention
Data is retained only for as long as necessary to fulfill our contractual and legal obligations:
Project documentation and invoices: up to 7 years (for tax and warranty purposes).
Marketing data: until consent is withdrawn.
Website analytics data: retained for a maximum of 26 months.
All data is securely deleted when no longer required.
7. Data Security
We maintain organizational, physical, and technical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.
This includes encrypted storage, restricted access, firewalls, and staff training consistent with GDPR Article 32.
In the unlikely event of a data breach that may affect your rights, we will notify you and the designated supervisory authority within 72 hours, as required under GDPR Articles 33–34.
8. Your Rights Under GDPR
If you are an EU or EEA resident, you have the following rights:
Right to Access: Request a copy of your personal data.
Right to Rectification: Correct or update inaccurate data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your data where legally permissible.
Right to Restrict Processing: Limit how we use your data.
Right to Data Portability: Request a copy in machine-readable format.
Right to Object: Stop certain forms of processing, such as direct marketing.
Requests should be submitted in writing to [email protected], and we will respond within 30 days.
9. Cookies and Tracking
Our website uses cookies and similar technologies to personalize browsing, analyze traffic, and improve functionality.
You can manage cookie preferences through your browser settings.
Full details are provided in our separate Cookie Policy.
10. International Data Transfers
New Island Renovation operates primarily in the United States.
If interacting with EU customers, we ensure all data transfers comply with GDPR Chapter V through standard contractual clauses (SCCs) or equivalent safeguards.
11. Disclosure to Third Parties
We only share data where necessary, such as:
Subcontractors assisting in service delivery (under confidentiality agreements).
IT and payment service providers (secure and fully compliant).
Legal or regulatory authorities when required by law.
All partners undergo compliance checks to ensure GDPR and U.S. data protection conformity.
12. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in law or operational practices.
Updates will be posted on this page with an updated Effective Date.
13. Contact Information
If you have any questions, concerns, or wish to exercise your data rights, contact us at:
New Island Renovation
212 Roma Ave, Staten Island, NY 10306
Email: [email protected]
Phone: +1 347 578 3807
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. ThemeREX permits residents of the European Union to use its Service. Therefore, it is the intent of ThemeREX to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ThemeREX bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to ThemeREX, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
